Refund and cancellation policy
Contents
If you have a signed proposal with us, the refund terms in that proposal and our Standard Terms apply, and they prevail over this page.
Paid audit
Paid 100% upfront.
| If | Then |
|---|---|
| You cancel before we start work | We refund the full fee. |
| You cancel after we’ve started work | The fee is not refundable. |
| We can’t start within 15 working days of payment, for reasons on our side | You may cancel and we refund the fee in full. |
| You sign a project within 60 days of the day we deliver the report | The audit fee is credited once against it. |
Free review
There is no charge, so there’s nothing to refund.
Projects (Fix Sprint, builds, software)
You may cancel by 15 days’ written notice. From the advance, we keep the higher of (a) the value of work done to the cancellation date and (b) 20% of the total fees in the proposal, which covers set-up. We refund any balance within 15 working days.
Milestones already invoiced or due, a fair share of the next milestone for work done, and non-cancellable third-party costs remain payable.
Retainers
Retainers are invoiced monthly in advance. You may end a retainer at any time, including during the minimum term, by 30 days’ written notice. You pay for the notice period, and nothing more is payable for the rest of the minimum term. Unused hours lapse monthly and aren’t refunded or carried forward.
UK services: Audit + Quick Wins and Fix Sprint
The Audit + Quick Wins (£1,500) and the Fix Sprint (£3,500) are booked on rhytmelo.com/uk. The Audit + Quick Wins is paid in full when you book; the Fix Sprint takes £1,750 when you book and the balance at handover. Customers in the UK pay in pounds, customers in India in rupees plus 18% GST, and everyone else in US dollars. The UK Sprint Terms apply to both and take priority over this page.
| If | Then |
|---|---|
| You cancel any time before kick-off | We refund everything you paid upfront within 15 working days, including bank and gateway charges. |
| You cancel after kick-off | We keep the higher of the value of work done and 20% of that service’s price, and refund any balance within 15 working days (UK Sprint Terms, B5). |
Third-party costs
Apps, plans, ad spend and hosting are paid by you directly to the provider, and refunds follow that provider’s policy.
How refunds are paid
To the original payment method through Razorpay or PayU, or by bank transfer, within 15 working days of approval. Banks may take a few more days to credit the amount.
GST
When we refund a fee we’ve invoiced, we issue a credit note.
International clients
We refund in the currency you paid, and the amount we refund is what we received after bank and gateway charges (except a UK service cancelled before kick-off, which we refund in full). We don’t cover exchange-rate differences.
How to cancel or ask for a refund
Write to onboarding@rhytmelo.com with your order or invoice number. Payments are processed by Razorpay and PayU. We don’t see or store your full card details.