Rhytmelo UK Sprint Terms

B1. Who these terms apply to

These terms apply to the two UK services bought through rhytmelo.com/uk: the Audit + Quick Wins and the Fix Sprint. For those services they form part of, and take priority over, the Rhytmelo Standard Terms of Business. Both are sold only to businesses. By buying, you confirm that you are acting for a business and not as a consumer. We may cancel and refund any order placed by a consumer.

B2. Price

• Audit + Quick Wins: £1,500.
• Fix Sprint: £3,500, unless a different fixed price is confirmed in writing in the Sprint Order before any change is made.
• If you book a Fix Sprint within 60 days of your Audit + Quick Wins invoice date, the £1,500 you paid is credited against the Sprint price.

Prices are in GBP and exclude VAT. We are not VAT-registered in the UK; you account for any UK VAT under the reverse charge.

If your billing address is in India, we charge the GBP price converted to Indian rupees at that day’s exchange rate, rounded to the nearest ₹100, plus 18% GST (CGST and SGST within Uttar Pradesh, IGST elsewhere in India), on a GST invoice. If your billing address is outside the UK and India, we charge the GBP price converted to US dollars at that day’s exchange rate, rounded to the nearest $10; no GST is charged on these exports. The amount in your currency is shown before you pay and is fixed once you have paid; any balance and the audit credit are invoiced in the same currency, at the same rate.

B3. Payment

• Audit + Quick Wins: 100% upfront when you book.
• Fix Sprint: £1,750 (50%) upfront when you book, and the balance at handover (Day 10). Any audit credit under B2 comes off the balance.
• Payment is by card through Razorpay, in the currency of your invoice (GBP, INR or USD); from India you can also pay by UPI or net banking. (Bank transfer will be added here once it is live.)
• Invoices are due within 7 days. Work starts once the upfront payment has cleared.

B4. Cancelling before kick-off

You may cancel either service at any time before kick-off by emailing us, and we refund everything you paid upfront within 15 working days. Kick-off is the start of Day 1, after we have the signed Sprint Order, the deposit and store access.

B5. Cancelling after kick-off

This applies to both services: the Audit + Quick Wins and the Fix Sprint. Either party may end a service early by written notice. We then keep the higher of (a) the value of work done to the date of notice and (b) 20% of that service’s total price, and refund any balance of what you paid within 15 working days. This follows clause 4.6 of our Standard Terms. Once we have delivered the audit report and Quick Wins, the Audit + Quick Wins is complete and no refund is due; the 60-day credit under B2 still applies. If what you owe for work done on a Fix Sprint is more than the amount you paid upfront, we invoice the difference.

B6. Handover and free fixes

• We publish the work with you on Day 10.
• For 14 days after handover, we fix free of charge any defect in work we changed.
• New requests are change requests and are quoted in writing.

B7. Delays caused by the client

If missing access, approvals or content hold up the work for more than 5 working days, we may reschedule. Time we have already spent counts as work done under B5.

B8. Ownership

Everything we build for you becomes yours once you have paid in full. Third-party themes, apps and code stay under their own licences.

B9. Liability

• Our total liability is capped at the sprint price paid.
• We are not liable for indirect loss, such as loss of profit or sales.
• We change only a duplicate theme until you approve publishing.
• Nothing in these terms limits liability that cannot be limited by law.

B10. Law and disputes

These terms are governed by Indian law. The courts having jurisdiction over Muzaffarnagar, Uttar Pradesh, India have exclusive jurisdiction, as under our Standard Terms.

B11. Complaints

Email hello@rhytmelo.com. We acknowledge complaints within 2 working days and aim to resolve them within 14 days.